Assessment Program

Security detection and prevention program for customer facing personnel.

Corporate Security
Expand security awareness to non-security personnel.
Executive Leadership
Improve security measures across all resources.
HR Department
Ensure security compliance across all personal.
  • Type: In Person  
  • Location: Client Site
  • No. Students: 12 - 4    
  • Duration: 2 days
  • Language: English    
  • Level: Beginner            
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Course Description
This program is designed as a risk assessment and reduction method that utilises carefully constructed questions, and then observing their real-time verbal responses plus any cluster of behavioural indicators displayed by the person who is being spoken to.
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Who this course is for
Designed for desk officers, front of house or client facing personnel or staff who engage or interact with the public.
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Depending on group sizing - this 2 day intensive course starts at 30,000 HKD / 3,800 USD per group.

Examples where this course can be effective:


Staff when opening new accounts or providing lending to customers- Helps assess the risk of money laundering or fraud.


Check-in counter staff- Assessing the suitability to travel.


Officers determining the right to enter a country’s border and assessing for forged documents.

Embassy / Consulate

Staff involved in visa issuance or allowing entry into embassy or consulate

Casino Cashier / Hotel

Check-in staff assessing any money laundering or physical security risks to the Casino or Hotel.

Tourist Attractions

Ticketing Staff at Soft Targets  involved in allowing entry to vulnerable tourist locations.

James Ellender

James Ellender founded Behavioural Cues after years of practicing and conducting research into aspects of Behavioural Science through his work in covert operations and investigations whilst as a detective in law enforcement. Since 2012 he has been assisting international governments, multi-national organisations and individuals in their capacity building of how to assess indicators and subsequent actions persons display when they are under some level of stress.

James has recently written his dissertation, as part of his MSc in Risk, Crisis and Disaster Management on “Do Behavioural Detection Trained Operatives reduce the risk of Terrorist Attacks in Public Spaces?” Behavioural Detection Techniques and Counter-Terrorism strategies is an area of academic study, working as an advocate of and as a trainer that he holds a personal passion and drive for, in order to advance capabilities, and promote the use of these tactics in soft target and vulnerable locations.
Patrick Jones - Course author

Get in touch today.
Safe guard the business tomorrow.

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