Crisis Management

Navigating a crisis by applying an emotional analysis framework

Provide your executive team with a uniform structure to managing any crisis.
Critical skills for navigating the pivotal moments in any startup.
Risk Manager
Develop a program for business continuity in a crisis.
  • Type: In Person  
  • Location: Client Site
  • No. Delegates: 20 - 4            
  • Duration: 1 day   
  • Language: English    
  • Level: Intermediate            
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Course Description
A masterclass in crisis management analysis, navigation and communication.
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Who this course is for
Crisis Management/leadership team members. Suitable for heads of departments and leaders involved in resolving crises.
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Depending on group sizing - this 1 day masterclass is customised per group and organisation. Pricing upon request.

Navigating a Crisis starts with a structured analysis comprising of the series of events leading to it rather than one.

It is highly likely that the majority of organisations, from SME’s to multi-nationals and governmental departments within the next five will experience some form of significant crisis within the next five years that threatens either the trust within and externally, or a substantial decrease in revenue or profitability. Most likely organisations will feel the effects of both.

Our Crisis Management workshop and simulation provides:

  • Crisis theory, frameworks and models
  • Relevant case studies
  • Detect and interpret micro-behavioural cues during stakeholder engagement
  • A structured fact-finding methodology and correct use of questions to establish the cause of your crisis
  • Critical thinking tools
  • Practical simulations, whereby participants navigate a series of crises

James Ellender

James Ellender founded Behavioural Cues after years of practicing and conducting research into aspects of Behavioural Science through his work in covert operations and investigations whilst as a detective in law enforcement. Since 2012 he has been assisting international governments, multi-national organisations and individuals in their capacity building of how to assess indicators and subsequent actions persons display when they are under some level of stress.

James has recently written his dissertation, as part of his MSc in Risk, Crisis and Disaster Management on “Do Behavioural Detection Trained Operatives reduce the risk of Terrorist Attacks in Public Spaces?” Behavioural Detection Techniques and Counter-Terrorism strategies is an area of academic study, working as an advocate of and as a trainer that he holds a personal passion and drive for, in order to advance capabilities, and promote the use of these tactics in soft target and vulnerable locations.
Patrick Jones - Course author

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